Iget Bar Pro 10000 Puffs Grapefruit Guava Lemon Ice

You can only purchase via on the website by adding your item into cart and fill up your shipping information. Make sure you have give us correct shipping information. Then you can select payment type according to your preference. After you have complete your order, you will recieve a order confirmation in your provided email, also with a tracking number email. We do our best to inform customer for latest update on your order, so you can experience a smooth shopping experience with us.

If you have successfully completed your order you will see an ‘Order Confirmed’ screen with your order reference number. You will receive an order confirmation email and the order will also appear in your account area. When your order ships you will receive a shipping email and the status of your order in the account area will update. If you believe you placed an order but it isn’t appearing in you account please contact a member of the team who will be happy to help.

Keeping track of your order is simple and straightforward. Here’s how you can do it:

Shipping Confirmation Email:  Once your order has been dispatched, you’ll receive a confirmation email containing your shipping details. This email will include a tracking number which will redirect you through to our couriers website.

Log in to Your Account: If you have an account with us, you can log in and go to the ‘My Orders’ section. Here, you’ll find a list of all your orders along with their current status and tracking information.

You can also sign in here to manage your orders. Just pop in your email address or phone number, and you’ll receive a code to gain access to your order history and tracking.

What to Do If You Can’t Track Your Order?

Sometimes, tracking information might not be available immediately. Here’s what you can do if you’re having trouble:

Wait a Bit: It can take a few hours for the tracking information to update once your order has been shipped. Please allow some time and try again later.

Check Your Email: Ensure you’re checking the correct email account that you used to place the order. Look for an email from us with the subject line ‘Hey [Your Name], your order has been shipped!’.

Contact Customer Support: If you still can’t find your tracking information, please reach out to our customer support team. Have your order number handy so we can assist you quickly.

All our packages are handled and sent through Australian Post. All orders once shipped, will be provided with a tracking number vie your given email address, allowing you to receive real time updates and locations of your parcel. All through the convenience of your phone. Here is the expected shipping times for each major city in Australia (If an order is placed after 2:00pm ESAT, expect and additional day of delay as the order would be dispatched the next day).

Melbourne: 4-9 Days
Sydney: 4-8 Days
Brisbane: 4-9 Days
Canberra: 4-9 Days
Perth: 4-12 Days
Hobart: 4-9 Days
Adelaide: 4-8 Days
Darwin: 4-9 Daysd

Please note processing takes 1-2 business days after successful payment for non pre-order items. Please reference your order confirmation email for the estimated shipping date for any pre order item purchase.

During sales or peak season, it can take up to 2 business days to ship your order.

Once your order is out the door, you’ll receive a shipping confirmation with a tracking

We will ship the package from multiple locations in the AU within 4-9 days. After delivering the package to your city through our internal shipping network, we will submit the required compliance documents to the local post office and hand over the package to ensure you can receive it in compliance with regulations.

Due to policy restrictions, the process has become more challenging. However, we have adopted various methods to ensure that our customers can safely and compliantly receive their packages.

We are not able to edit orders once placed but we do have a 30 minute cancellation window. Please contact champions@jokissvape.com and include your order number.

We provide credit card payment and Bank transfer, both of them are not international payment. We are true local Aussie small business.

Absolutely. We take the security of your payment information very seriously. Our website employs the latest industry-standard encryption technologies to ensure that all your personal and payment details are transmitted securely. This encryption, indicated by a padlock icon in the address bar, safeguards your data from any unauthorized access during the checkout process.

The shipping price comes with different accorrding the what product that you’ve purchased and what type of shipping method that you have select (standard or express). It will automatically calculate at the check out for you.